issue installing openscad

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issue installing openscad

onion
hey,

i'm a relatively new openscad user and also not great at computers in
general, so apologies in advance if this is a dumb question.

i've installed openscad on computers before with no issue, but on my new
computer, i cannot get it to run. the project loader will open (not sure if
this is the correct term; the thing that has the "new" "open" and "help"
options), but as soon as i click "new" or "open" this window goes away and
openscad doesn't start. i'll open the task manager and wait several minutes,
but the program just never appears to run.

things i have tried:
-uninstalling and reinstalling a bunch of times
-uninstalling, restarting the computer and reinstalling
-installing both .exe and .zip
-uninstalling, running the disk cleanup app, restarting the computer and
reinstalling
-waiting several days and trying again

does anyone have any idea what the problem could be? i don't know enough
about os things to know what else to try. thanks in advance for any help

(i'm running win 10 pro 64 bit os on a desktop. )



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Re: issue installing openscad

nophead
The welcome screen is actually OpenSCAD running, not a separate program. If you look in the task manager it should be there at that point. If it disappears when you try to open something it must be crashing. Not sure how you would find out why as I don't use Windows 10.

On Wed, 11 Sep 2019 at 23:44, onion <[hidden email]> wrote:
hey,

i'm a relatively new openscad user and also not great at computers in
general, so apologies in advance if this is a dumb question.

i've installed openscad on computers before with no issue, but on my new
computer, i cannot get it to run. the project loader will open (not sure if
this is the correct term; the thing that has the "new" "open" and "help"
options), but as soon as i click "new" or "open" this window goes away and
openscad doesn't start. i'll open the task manager and wait several minutes,
but the program just never appears to run.

things i have tried:
-uninstalling and reinstalling a bunch of times
-uninstalling, restarting the computer and reinstalling
-installing both .exe and .zip
-uninstalling, running the disk cleanup app, restarting the computer and
reinstalling
-waiting several days and trying again

does anyone have any idea what the problem could be? i don't know enough
about os things to know what else to try. thanks in advance for any help

(i'm running win 10 pro 64 bit os on a desktop. )



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Re: issue installing openscad

onion
okay yeah, you're right. i'll see if i can find crash logs. thank you for the
help



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Re: issue installing openscad

MichaelAtOz
Administrator
In reply to this post by onion
You will have to find a nice geek to help, they will need to check
EventViewer for details, but even then it is likely to be a problem with
that PC configuration as OpenSCAD runs on many Windows 10 systems without
issue.

It is likely to be graphics related, get them to upgrade the graphic driver.

They could also run openscad.com --info from a Command prompt and post that
info here.

Are you using the 2019.05 version?



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Admin - email* me if you need anything,
or if I've done something stupid...
* click on my MichaelAtOz label, there is a link to email me.

Unless specifically shown otherwise above, my contribution is in the Public Domain; to the extent possible under law, I have waived all copyright and related or neighbouring rights to this work.
Obviously inclusion of works of previous authors is not included in the above.


The TPP is no simple “trade agreement.” Fight it! http://www.ourfairdeal.org/ time is running out!
tp3
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Re: issue installing openscad

tp3
Is that with multiple monitors? There were some reports of similar
issues with that setup.

ciao,
  Torsten.

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Re: issue installing openscad

onion
In reply to this post by MichaelAtOz
thanks this was the info i needed to fix. i opened up the eventviewer and was
able to id the error code. ran a systems file check, rebooted the pc and
it's working fine now. i appreciate everyone's advice/quick responses



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